Returns
BRENT MULTI-VENDOR MARKETPLACE RETURNS POLICY
Your Right to Cancel
Under the UK Consumer Contracts Regulations, you have the right to cancel your order for any item purchased from the Brent Ltd. Marketplace for a full refund. This right is valid for 14 days from the day you receive your goods.
How to Cancel To cancel your order, you must inform the seller directly of your decision by a clear statement (e.g., a letter sent by post or email). You can use the model cancellation form provided at the end of this policy, but it is not obligatory. Contact the seller using the contact information provided in your order confirmation email or through your Brent Ltd. account.
Returning Your Item If you wish to cancel your order, you must return the goods to the seller in their original packaging and condition at your own cost within 14 days from the day you inform the seller of your cancellation.
Refunds Once the seller has received the returned goods, they will inspect them and notify you of your refund status. If your return is approved, the seller will issue a refund to your original payment method within 14 days. Please note that the original delivery cost is non-refundable unless the item was faulty or incorrect.
Faulty or Damaged Goods If you receive an item that is faulty, damaged, or not as described, please contact the seller within 30 days of receipt. The seller will arrange for the item to be returned at no cost to you, and you can choose to have either a replacement or a full refund.
Model Cancellation Form (Complete and return this form only if you wish to withdraw from the contract) To: [Seller's Name], [Seller's Address], Email: [Seller's Email] I hereby give notice that I cancel my contract of sale for the following goods: Ordered on [date] Order number: [insert order number] Name of consumer(s) Address of consumer(s) Signature of consumer(s) (only if this form is notified on paper) Date