Terms of Service

1. About GetBrent

GetBrent is a trading name of Fx Health Ltd, a company registered in England and Wales, and the brand and website are operated under licence in the UK by Hall-McLean & De Watts (HM-D) Ltd. GetBrent is a directory and introduction platform that connects customers seeking to rent, buy or book equipment, vehicles, storage or trade services with registered UK businesses that offer them. When you send an enquiry or a booking request through GetBrent, we relay it to the business on your behalf; the business decides whether to accept it, and payment and fulfilment are agreed and completed directly between you and the business, off-platform. GetBrent does not take payment, hold a deposit, or act as a party to that contract. If we launch on-platform payment in future, supplementary terms covering that functionality will apply at that time and you will be notified before it affects you.

2. Acceptance of terms

By accessing or using GetBrent, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use the platform. These terms apply to all users: hirers (customers), vendors (hire companies), and visitors.

3. Listings & unclaimed profiles

Some listings on GetBrent are created by us from publicly available business information, to help customers find relevant companies. These listings are marked as unclaimed until the business claims them. Displaying a business on GetBrent does not imply that it endorses GetBrent, that we have a trading relationship with it, or that it has verified the accuracy of its own listing. If a listing about your business is inaccurate, or you would like it corrected or removed, contact hello@getbrent.co.uk or use the claim process at any time; we will correct or remove it promptly.

4. Booking requests

A "request to book" submitted through GetBrent is an enquiry, not a contract. A contract is formed only if and when the business accepts your request and you agree terms directly with them. GetBrent is not a party to that contract, takes no payment, and holds no deposit under the current booking flow. Availability, pricing and other details shown on a listing are indicative and supplied by the business; you should confirm them directly with the business before relying on them.

5. Contact details & enquiries

When you send an enquiry, a booking request, or a request to view contact details, the information you provide (name, email, phone number and message) is shared with the business you contacted so that it can respond to you. Businesses may only use these details to respond to your enquiry or request; they may not use them for marketing unless you separately consent to that. See our Privacy Policy for more detail on how we handle this information.

6. Reviews

Reviews must reflect your own genuine, first-hand experience of a business. We may moderate, approve, or remove reviews, including where we believe a review is fake, defamatory, or does not meet these requirements. A business may not submit a review of itself or of a competitor.

7. The "Verified" badge

A "Verified" badge means the listing's business details have been checked against publicly available records (such as Companies House) where possible. It is not a vetting of the business's workmanship, insurance, licensing, or suitability for a particular job. You should always carry out your own checks - including insurance and qualifications - before hiring, buying from, or booking a business found through GetBrent.

8. For vendors

Eligibility

• You must be a registered UK business to list on GetBrent.
• By listing, you confirm you hold all licences, insurance, and permits required to operate your hire business.
• You are responsible for keeping your listing accurate, up to date, and not misleading.

Listings

• You grant GetBrent a non-exclusive, royalty-free licence to display your listing content on the platform.
• You must not list services you do not offer, or make false claims about your business.
• GetBrent reserves the right to remove or suspend any listing that violates these terms or is otherwise harmful to the platform.

Subscriptions

• Paid plans are billed via Stripe on the cycle selected at signup (monthly or annual).
• You may cancel your paid plan at any time. Cancellation takes effect at the end of the current billing period; no refunds are issued for unused time.
• We reserve the right to change subscription prices with 30 days' notice for existing subscribers. Where we offer a Founding rate or other fixed introductory price, that price applies for the period stated at the time of purchase; your subscription then renews at the rate in force at the time, and we will tell you in advance of any renewal price change.
• Product listings are subject to fair use; we may apply reasonable limits to prevent abuse of free-tier listing allowances.

9. Prohibited conduct

You must not:

• Use GetBrent for any unlawful purpose.
• Post false, misleading, or fraudulent information.
• Scrape, copy, or replicate platform data without permission.
• Attempt to gain unauthorised access to any part of the platform.
• Use the platform to harass, spam, or solicit users.
• Interfere with the operation of the platform.

10. Intellectual property

All content on GetBrent - including the Brent character, branding, design, and platform code - is owned by or licensed to Fx Health Ltd. You may not reproduce, distribute, or create derivative works without our written permission.

Vendor listing content remains the property of the vendor. By submitting it, you grant us the licence described in section 8.

11. Affiliate disclosure

Some pages on GetBrent (for example advice articles and category pages) contain clearly marked partner or affiliate links. We may earn a commission if you click through and make a purchase via one of these links, at no extra cost to you. Affiliate relationships never affect how businesses are ranked or how search results are ordered.

12. Limitation of liability

To the maximum extent permitted by law, Fx Health Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of GetBrent, including loss of revenue, profit, or data.

Our total liability for any claim shall not exceed the amount you paid us in the 12 months preceding the claim, or £100, whichever is greater.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by law.

Where a listing was created by us from publicly available information (see "Listings & unclaimed profiles" above), we take reasonable steps to keep it accurate but do not warrant that it is complete, current, or error-free. We are not liable for loss arising from inaccuracies in such listings, without prejudice to your right to have them corrected or removed under that clause.

13. Governing law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to these terms

We may update these terms. We will notify registered vendors of material changes by email with 14 days' notice. Continued use of the platform after that period constitutes acceptance.

15. Complaints

For complaints about how we handle your personal data, see our Data Protection Complaints Procedure, which sets out how to raise a complaint and our response timeline. For any other complaint about GetBrent or a listing, email hello@getbrent.co.uk and we aim to respond within 14 days.

16. Contact

Questions about these terms: hello@getbrent.co.uk